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Cancellation and Refund of the
48th Hong Kong Arts Festival & No Limits Project
In view of the novel coronavirus outbreak, the Hong Kong Arts Festival (HKAF) has made the difficult decision to cancel the February and March performances and events of the 48th HKAF. The cancellations will affect all 120+ performances of the 48th HKAF and its related events in February and March, including Young Friends activities, HKartsFestival@TaiKwun programming and all PLUS events, excluding PLUS films. The “No Limits” project will also not be held as scheduled in February and March.
For those wishing to refund their tickets, please follow the instructions below. We kindly request your patience as we process a large volume of ticket refund requests. Thank you for your understanding.
For those interested in donating all or part of the refunded amount to the Festival, the donation option can be found within the Refund Form. Thank you in advance for your support of the Festival, as we work hard to recover from this crisis..
Refund Information
Frequently Asked Questions: Click Here
1.
If your ticket(s) was issued from URBTIX (applies for both Credit Card or Cash payments)
This may include tickets purchased for Advance Booking, VIP Booking, URBTIX Counter Booking, No Limits programmes or "Stage Battle" of The White Rabbit
General Ticket Holders for Hong Kong Arts Festival and No Limits
Special Arrangement for Hong Kong Sinfonietta – Great Piano Concertos: Pavel Kolesnikov Plays Chopin
Refund will be processed by the Hong Kong Sinfonietta. Please download the Refund Form for HK Sinfonietta Concert , and submit the completed form with all tickets according to the instructions of Hong Kong Sinfonietta on or before 09 March 2020.
Special Arrangement for Hong Kong Chinese Orchestra – Music About China
Refund will be processed by Hong Kong Chinese Orchestra. Please download the Refund Form for HK Chinese Orchestra Concert , and submit the completed form with all tickets according to the instructions of Hong Kong Chinese Orchestra on or before 30 April 2020.
2.
If your ticket was issued from
Hong Kong Ticketing, West Kowloon Cultural District, Ticketflap or POPTICKET
This may include performances to be held at the Hong Kong Academy for Performing Arts, PLUS Events or A Thorn Hairpin.
Payment Settled by Credit Card
The ticket cost will be refunded to the credit card that was used for the original payment on or before 30 June 2020.
Refund will be processed automatically; you are not required to fill in a refund form.
Payment Settled by Cash
- For HK Ticketing: Customers who purchased tickets via HK Ticketing can apply for a full refund of the ticket cost subject to the Refund Arrangement, which will be announced on the HK Ticketing website as soon as possible.
- For West Kowloon Cultural District ticket holders: please visit the Ticketing Office at Xiqu Centre, West Kowloon Cultural District between 24 February 2020 and 30 April 2020 for cash refund.
3.
If you have subscribed to the Young Friends of the Hong Kong Arts Festival
The arrangement for the YFS membership will be announced by email at a later date.
Stay Updated on the Status of Hong Kong Arts Festival Programmes
The latest status of the 48th Hong Kong Arts Festival, Festival PLUS and No Limits programmes can be found at the Hong Kong Arts Festival website and Facebook page. For details, please visit https://www.hk.artsfestival.org/ or https://www.facebook.com/hkartsfestival.
Hong Kong Arts Festival Hotline
Telephone: (852) 2824 2430
Monday to Friday 9:30am–1pm & 2pm–5:30pm
Email: enquiry@hkaf.org